Often, we are too direct and demanding compared to our interlocutors, while it is enough to master certain rules of communication to convince people to do what we want with them. There are general principles for constructing sentences that lead others to accept our point of view.
At Buzzafter, we want communication between people to be productive. That’s why we publish tips that will help you to convey your ideas to your interlocutor correctly and to obtain the desired result as often as possible.
1. Get rid of generalizations
Forget the words “never”, “every”, “all”, “always” and be precise. Think about what happened, when it happened and who the person is.
2. Enter the exact date and time
Say “such day at such time” instead of “towards” and “about”.
3. Use “and” instead of “but”
The “but” eliminates everything that has been said before.
4. Ask open questions
Do not ask closed questions that ask for the answer “yes” or “no.” Formulate your questions using “when” and “how” – they will help you gather more information.
5. Show the other person that you are also trying to solve the problem
Ask a question of clarification and show the other party that you are also trying to solve the problem.
6. Avoid negation
Turn negative sentences into positives. Express clearly what you want. To draw all the attention on the expected result.
7. Start your request with “I would be grateful”
It’s not hard to say “Thank you” and “I’m grateful” but these phrases work wonders.
8. Use motivational negation
“Motivational negation” can be helpful when you have to announce something unpleasant to your interviewer or reject their hypothesis. It is important to present your idea by telling the truth. With motivating negation you can do it more politely.
9. Say “not now” instead of “no”
A simple “No” repels, because it is something finished and decided.
If you always talk in the first person, you are in the foreground. The use of “you” and “us” focus the attention of your interlocutor and brings you together with him.
Which of these communication tips would you use?